FAQ
Candles
Where do you ship?
We are only able to ship domestically throughout the U.S.
Do you offer free shipping?
Enjoy free shipping on all U.S. orders above $60.
How long will it take to get my order?
All candle that are in stock will be shipped in 1-3 business days. Please allow 2-3 business days for your order to be processed and shipped.
Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. We ship via USPS.
We are currently unable to replace missing or stolen packages.
Do you offer expedited shipping options?
Unfortunately, we unable to accommodate any rush shipping at this time.
Have questions not answered here? Need help with your order?
Feel free to contact us via email at hello@alchemyand.co and we'll do our best to respond to you within 24-48 hours.
How long will it take to get my order?
All files are available once your payment has cleared. A download link will be sent to you email address, the zip file will include 4x5 ratio file for printing - 4”x5”, 8”x10” & 16”x20”.
Where to frame?
If you’d like a frame, you can purchase one from any online retailer and have it delivered and you can get the printing and framing done all at once from one of the following online print providers:
1. www.artifactuprising.com
2. www.simplyframed.com
3. www.framebridge.com
